Technical Support for Students
Technology assistance with student SPS Accounts and/or SPS issued devices
Format for Student Logins
The format for the student's username is firstname.lastname@example.org (up to 9 characters for each name)
- For example: John Smith: email@example.com or Alexandria Brownstone: firstname.lastname@example.org
First time login for students Grades 3-12: First 3 letters of last name (1st uppercase), student ID/#, ! For example, if your name is John Smith and your student id is 1234567, your initial password is Smi1234567!
If the student does not remember their password, please enter a support ticket above and a team member will be in contact.
- Having trouble opening Google Meets and Canvas or other apps together? Try the following: In Google Meets, temporarily turn camera/video off. Open the 2nd or 3rd applications. Once in, turn camera back on.
Student support issues should be reported to the student's teacher or school staff. A support ticket with the request type of "Account/Device Support for STUDENTS only" can be entered if needed.
CB: Charger $35.00
CB: Screen $100.00
CB: Keyboard $90.00
CB: Touchpad $30.00
CB: Device Exterior $50.00
CB: Motherboard $130.00
CB: Full Replacement $225.00
DELL, HP, AND MAC REPAIRS
Dell_HP_Mac: Battery - Cell 51 WH cost $72.59
Dell_HP_Mac: AC Adapter/Charger cost $42.56
Dell_HP_Mac: Replacement Screen $139.29
Dell_HP_Mac: Replacement Keyboard $54.72
Dell_HP_Mac: Replacement Motherboard $895.49