Technical Support for Students

Technology assistance with student SPS Accounts and/or SPS issued devices

Format for Student Logins

The format for the student's username is firstname.lastname@s.southingtonschools.org (up to 9 characters for each name)
  • For example: John Smith: john.smith@s.southingtonschools.org or Alexandria Brownstone: alexandri.brownston@s.southingtonschools.org
First time login for students Grades 3-12: First 3 letters of last name (1st uppercase), student ID/#, ! For example, if your name is John Smith and your student id is 1234567, your initial password is Smi1234567!

If the student does not remember their password, please enter a support ticket above and a team member will be in contact.

Email

Email for Grades 6-12 is through Office 365. Students may log into their email at Office.com or Outlook.com using their school credentials.

Troubleshooting

Message to Families Regarding Connectivity Issues

CAMERA or MICROPHONE Issues with your SPS issued Chromebook

CANVAS - LOGIN INFORMATION FOR STUDENTS
  • Having trouble opening Google Meets and Canvas or other apps together? Try the following: In Google Meets, temporarily turn camera/video off. Open the 2nd or 3rd applications. Once in, turn camera back on.

Support Ticket

Please check the troubleshooting information and links before entering a support ticket. To enter a support ticket, choose the appropriate grade level for your student.